Right of withdrawal.
Pursuant to Legislative Decree. 21 February 2014, n. 21, in accordance with the provisions of the decree dall’art.52 it informs the consumer that can function freely and without any reasons the right of withdrawal within 14 days from the day of receipt of the product purchased, in the following terms:
1) exercise the right of withdrawal and return the purchased goods
2) change / replace the items purchased;
After the above period, the delivered products will be considered definitively accepted by the User; consequently rosaandrosa.com reserves the right to reject the change or accept the User rethinking and the reimbursement of products.
The rights referred to in points 1) and 2), in addition to respecting the terms and procedures described above, must be exercised properly: the products must be sent intact, complete with accessories, with our seal intact and closed, in their original packaging original and for returns by mail, accompanied by original documents such as receipt or purchase invoice.
To exercise the right of withdrawal, the User is obliged to inform rosaandrosa.com of its decision to withdraw from this contract by an unequivocal statement by email to ‘address:
To comply with the withdrawal period is sufficient to send the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
If the product has been damaged, the consumer may return it remains fully responsible for the value of the property which will be subsequently deducted, in part or in full, from the refund.
The arrangements for return of the goods will be accepted
within 14 days from the day when the User has communicated to rosaandrosa.com his decision to withdraw,
1) at the store Rosa & Rosa of Via XX Settembre 64, Mirano (VE)
The user has the possibility of exercising the right of withdrawal returning the item at no cost, in the store Rosa & Rosa Mirano (VE) along with a copy of the purchase invoice or receipt. The rebate of the fee relating to returned goods, excluding bank charges back the amounts that will be borne by the User, will be on the credit card used for payment, by bank transfer or paypal within 14 days of returning products.
The user also has the option of replacing the product received by replacing it with another article, if available, with the price not less than paying the difference.
The exercise of rethinking or replacement part can be carried out by the User exclusively upon presentation of the purchase invoice or receipt or the order summary was emailed.
2) Delivery by courier or by post
The user can exercise the right of withdrawal, after sending the notice of withdrawal by sending the goods to the following address,
Rosa & Rosa di Mariarosa Bacchin
Via XX September 64
30035 – Mirano (VE)
You can make the change just for a different size or a different color of the same article, if available paying any difference.
THE SHIPPING COSTS FOR RETURN GOODS ARE CHARGED TO THAT USER’S USE THE CARRIER OF YOUR CUSTOMER.
Once the neck will be received by rosaandrosa.com, we will reimburse the price of the / the product / s made / s if not deteriorated and any shipping costs for delivery to the Consumer borne by him, expressly excluded expenses items to be returned, and the bank charges back the amounts that will be borne by the User. The rebate of the price, will be on the credit card used for payment on paypal or by bank transfer within 14 days of delivery for return. The repayment is suspended until receipt of the goods.
IF THE PRODUCTS WERE NOT COMPLY WITH THE CONDITIONS SET FOR ACCEPTANCE OF THE RETURN, THE USER SHALL NOT BE ENTITLED TO ANY REFUND.
May, however, at his own expense, to receive back the products previously returned in the condition in which they were sent back to rosaandrosa.com. Otherwise rosaandrosa.com is entitled to retain both the products and the sums already received.